Returns & Refunds policy

Return Window

All returns must be initiated within 15–30 days of delivery. Items must be returned in new, unused, and undamaged condition, complete with all original packaging and accessories. Returns showing any signs of wear, use, damage, or tampering will be denied.

Order Cancellation Policy

If a customer wishes to cancel an order after it has been placed, they must notify us within 24 hours by sending a clear cancellation request to info@celestial-oe.com

To exercise the right of cancellation, the customer must provide a clear written statement expressing their decision to cancel.

Cancellations requested after 24 hours may not be accepted if the order has already been processed or shipped.

Refund Timeline for Order Cancellation (Within 24 Hours)

We will reimburse the customer within 2 to 4 weeks from the day we confirm the cancellation before shipment. Refunds will be issued using the same payment method used for the original order. A 3% cancellation fee will be deducted from the refund to cover non‑refundable payment processing costs retained by our payment processor.

Strict 30‑Day Cutoff

Returns are not eligible past 30 days under any circumstances.

Inspection Requirement

All returned products undergo a thorough inspection upon arrival. Refunds are only issued once the item is verified to be in acceptable return condition.

The inspection and refund process may take 2-4 weeks depending on volume and verification requirements.

Conditions for Returns

To be eligible for a return, please ensure that:

• The goods were purchased within the last 30 days.
• The goods are unused, undamaged, and in their original packaging.
• All accessories, documentation, and components are included.

Non‑Returnable Goods

The following items cannot be returned:

• Some of our goods are made‑to‑order, custom orders, or clearance / final‑sale items. These goods are not eligible for returns under any circumstances.
• Please review all product details carefully before placing your order to ensure accuracy and satisfaction. If you need additional information or clarification, feel free to reach out to us at info@celestial-oe.com.

Right to Refuse Returns

We reserve the right to refuse any return that does not meet the above conditions at our sole discretion.

Restocking Fee

Approved returns are subject to a 25% restocking fee, deducted from the refund amount. Customers are responsible for return shipping costs unless the item was defective or incorrect upon arrival.

Damage Verification

Claims involving manufacturing defects or shipping damage must include clear photos and/or videos of the product, packaging, and all shipping materials. This requirement helps us verify the issue accurately and prevents fraudulent, intentional, or exaggerated damage claims.

No Returns for Intentional or Improper Damage

Items damaged intentionally, through misuse, improper handling, or neglect are not eligible for return or refund.

Change‑of‑Mind Returns

Returns based on change of mind, personal preference, or buyer’s remorse are accepted only if the customer initiates the return within the applicable return window. These returns are subject to a restocking fee, and customers are responsible for all return shipping charges. Customers are encouraged to review all product details carefully before placing an order

Customer Responsibility

Customers must ensure proper packaging when returning items. Refunds may be denied if items are returned damaged due to inadequate packaging or mishandling during the return shipment.

Shipping Carrier Damage Policy

We take full responsibility for secure and protective packaging. If damage occurs due to carrier mishandling (UPS, FedEx, USPS), customers must report the issue within 48 hours of delivery and provide clear photos and/or videos of the product, packaging, and shipping materials. Once verified, the case will be processed through a carrier damage claim, and resolution will follow the carrier’s policies and timelines

Missing Items

Claims for missing items must be reported within 48 hours of delivery and must include photos of the box, packaging, and contents. This evidence is required to verify the claim and determine whether a carrier investigation is necessary.